Refund policy

Effective Date: 6/15/2026

At DD Hair Experience, we are committed to providing high-quality beauty products and excellent customer service. Please review our Shipping, Returns, and Exchange Policy carefully before placing your order.

Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • During high-volume sales periods, processing times may be extended.

Shipping Methods

  • We offer standard and expedited shipping options at checkout.
  • Shipping rates are calculated based on the weight of your order and destination.
  • Once your order has shipped, you will receive a tracking number via email.

Shipping Delays

DD Hair Experience is not responsible for delays caused by:

  • Weather conditions
  • Carrier service interruptions
  • Incorrect shipping information provided by the customer
  • Lost or stolen packages marked as delivered by the carrier

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.

Returns & Refund Policy

All Sales Are Final on Hair Products

Due to the hygienic nature of hair products and beauty items, all sales of hair extensions, wigs, lace closures, lace frontals, braiding hair, hair bundles, and other hair-related products are final.

We do not offer refunds on any hair products under any circumstances.

This policy helps ensure the safety, quality, and integrity of all products sold to our customers.

Exchange Policy

Exchanges Must Be Approved

Exchanges may be considered on a case-by-case basis and must receive prior approval from DD Hair Experience before any item is returned.

To request an exchange:

  1. Contact our customer service team within 3 business days of receiving your order.
  2. Provide your order number and a detailed explanation of the issue.
  3. Include photos if applicable.
  4. Wait for written approval before returning any merchandise.

Exchange Requirements

Approved exchanges must:

  • Be in original, unopened, and unused condition
  • Include all original packaging, tags, and accessories
  • Show no signs of wear, alteration, installation, or use
  • Be returned within the timeframe provided in the exchange authorization

Items returned without prior approval may be refused and returned to the sender.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Opened hair products
  • Worn or installed hair extensions
  • Customized or special-order products
  • Clearance, sale, or promotional items
  • Beauty products that have been opened or used

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [Your Email Address] with:

  • Your order number
  • Photos of the item
  • Photos of the packaging

Our team will review the claim and work to resolve the issue as quickly as possible.

Contact Information

For questions regarding shipping, returns, or exchanges, please contact:

DD Hair Experience
Email: ddhairexperience@gmail.com
Phone: 2157831123
Website: ddhairbeautysupply.myshopify.com

By placing an order with DD Hair Experience, you acknowledge and agree to the terms of this Shipping, Returns & Exchange Policy.