Shipping, Returns & Exchange Policy

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At DD Hair Experience, we are committed to providing high-quality beauty products and excellent customer service. Please review our Shipping, Returns, and Exchange Policy carefully before placing your order.

Shipping Policy

Order Processing

• Orders are typically processed within 1–3 business days after payment is received. Excluding custom made products.
• Orders placed on weekends or holidays will be processed on the next business day.
• During high-volume sales periods, processing times may be extended.

Shipping Methods

• We offer standard and expedited shipping options at checkout.
• Shipping rates are calculated based on the weight of your order and destination.
• Once your order has shipped, you will receive a tracking number via email.

Shipping Delays

DD Hair Experience is not responsible for delays caused by:

• Weather conditions
• Carrier service interruptions
• Incorrect shipping information provided by the customer
• Lost or stolen packages marked as delivered by the carrier

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.